HOW CAN I TRACK MY ORDER?

When your order is processed and shipped, our shipping software will automatically send a message to the email address with which your order was placed. This email will contain the order information details, including the USPS, FedEx, or UPS tracking number.

Please allow up to 24 hours for any tracking information to appear.  

 

FREE SHIPPING OVER $99

Free shipping over $99 is valid for continental U.S. shipping addresses only.  Shipping is only available to locations in the U.S.  

 

TRACKING SHOWS THAT MY PACKAGE HAS NOT MOVED FOR MORE THAN 5 DAYS?

Call or email us @ 877-382-0949 or orders@picturekeeper.com! We are happy to assist you in getting to the bottom of the situation.

TRACKING SAYS IT IS DELIVERED BUT I NEVER RECEIVED THE ITEM?

First, check around your house; look around each door, in your mailbox, on the side of the porch, between the screen and front door to make sure it was not delivered to an unusual place. If that does not produce the missing package, call your local Post Office and ask about the shipment, providing the tracking number that was emailed to you.

If the Post Office cannot help you locate the package, please let our support team know. Email orders@picturekeeper.com or call us at 877-382-0949 to speak with one of our Customer Service Representatives. 

CAN YOU OVERNIGHT MY SHIPMENT?

No, overnight shipping is not available at this time.

DO YOU SHIP TO P.O. BOXES?

Yes, we do!  Free FedEx 2-Day Shipping for orders over $99 excludes P.O. Boxes

IS A SIGNATURE REQUIRED?

No. As a default, we ship "no signature required". We can ship with a signature required at delivery for an additional fee, upon request.

MY PACKAGE LOOKS OPEN.  IS IT BROKEN?

The delivery services are not always as gentle with shipments as we would prefer. If the packaging looks damaged, please insert the Picture Keeper drive into your device and give it a try.  

However, if the damage to the packaging is severe, we want to know about it! Please take a picture of the state the package arrived in and send it in an email to orders@picturekeeper.com.

HOW DO I CHANGE MY ADDRESS?

Each new order requires the submission of a shipping address; we do not keep any customer addresses on file. If you have already submitted an order, and realize the incorrect address was given, please call or email us at orders@picturekeeper.com or 877-382-0949 ASAP to provide the correct address, before your order is processed and shipped.

HOW DO I COMBINE SHIPMENTS?

If you have placed multiple orders and wish to combine them, please call or email us ASAP at 877-382-0949 or orders@picturekeeper.com.  We will combine your orders to ship in one package.